Team Leader

Overview Join us as a Customer Service Team Leader.
This is an opportunity to develop your leadership skills and gain recognition for driving others to succeed.
Responsibilities Make sure that your team provides excellent service to customers through the accurate and consistent use of our policies, processes, and procedures to ensure good customer outcomes.
Key Responsibilities: Develop, implement, and maintain a vision and business plan for the team, focusing on matching customer needs to our service and product options, and driving effective customer contact strategies.
Develop a team culture of providing outstanding customer service in each interaction and delivering the goals of the organisation.
Continually develop, coach, and inspire the team to enhance their knowledge, providing ongoing observation and feedback on the quality and achievement of business objectives.
Oversee all customer metrics, ensuring they are maintained in all key internal systems.
Build and maintain partnerships and stakeholder relationships.
Provide feedback on systems and processes to ensure we continuously achieve good customer outcomes.
Identify, manage, and escalate any risk.
The Skills You'll Need To be successful in this role, you'll have excellent people leadership experience, with the ability to develop a team to deliver outstanding results.
You'll thrive in a fast-paced environment, and with excellent planning and organisational skills, you'll perform consistently well under pressure.
You will be able to demonstrate the importance of putting the customer at the heart of everything you do.
It would also be ideal if you are working towards, or have already attained, a Chartered Banker certificate, although this is not essential.
We'll also look to you to demonstrate: The ability to identify and implement continuous improvements.
Strong interpersonal and communication skills.
Salary dependent on experience.
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