Description You will work collaboratively with Lead Lawyers and Supervisors to lead, encourage, mentor and develop all members of the team to their maximum potential, ensuring the team meets internal and client objectives and delivers market-leading counter-fraud results.
To continuously improve the quality and outcome of work undertaken in your team Key Responsibilities People Leadership Plan and distribute workload across the team in line with Lead Lawyer recommendation, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
Support the team by effectively dealing with all aspects of people management, welfare concerns, sickness and proactive performance management.
Create a culture of engagement and positively improve morale.
Drive a consistent and effective structure of communication across the team.
Hold team meetings at least monthly to cascade information, gather feedback and improve engagement Meet at least monthly with each team member to discuss performance and ensure appropriate support and development.
Agree objectives to include a personal development plan and facilitate opportunity to develop.
Conduct bi annual performance reviews and regular career development discussions supported by a PDP Ensure all Team members achieve all financial and other objectives Manage the on boarding of new recruits, ensuring their effective introduction and integration to the team, internal processes and client requirements and fraud strategies.
Technical , Quality and Client Delivery Working with Lead Lawyers to devise and deliver a plan to ensure all client and internal KPI's are achieved or exceeded.
Implement and ensure compliance with specific fraud strategies provided by Lead Lawyers in order to achieve very best claim outcome and improve kick out rates.
Ensure compliance with all client MI requirementProvide specific client briefs and updates.
Complete projects and process updates in order to improve current operating practices and/or to address specific client issues as and when arise.
Implement Keoghs policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards To work in conjunction with Supervisors to ensure the delivery of a quality product to clients which is in accordance with Keoghs best practices and meets client and internal KPI's.
Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
Operational management Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised.
Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target including write offs .
Ensure all Team member meet or achieve all financial objectives Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
Embed best-practice usage of the firm's case management system across the team, monitoring critical actions and escalations to ensure all client and procedural requirements are met.
Embed and own management of all risk and compliance processes in the team.
Manage WIP in accordance with the firm's processes.
Deal with all incoming post and file allocations in accordance with Lead Lawyer recommendation Deal with transfer of cases where required, working with Lead Lawyer to minimise impact to client service.
Recruit the best talent to replace leavers or meet growth needs Conduct interviews and make offers of employment in accordance with Proactivity manage team capacity and advise BUD on recruitment needs in line with open volumes, in coming volumes optimum caseloads and compositions To ensure compliance with the SRA Standards & Regulations.
Working Hours 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office, Skills, Knowledge and Expertise Experience of financial management of a team driving improvement in productivity, cycle times and hours worked Proficient in all stages of the litigation process for CFS matters Proven experience in : Fraud Ring strategies , Motor fraud strategies, Fraud intelligence ,fraud file handling Demonstrate some prior experience of; Successfully leading a project or a team to deliver on outcomes in insurance/legal sector Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability Proficient in MS Office (word and excel in particular) and experience of using a Case Management system The ability to objectively review performance and deal with any issues effectively and give constructive feedback Adhere to and be a role model for the Keoghs Values Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.