Team Administrator

Job summary A rare opportunity has arisen for a dedicated and experienced administrator to join our friendly team based at North Moor House.
Our team provides essential compassionate mental health support and care to our older people in the local area and is situated in the beautiful and historical market town of Northallerton.
North Moor House is just a short 10-minute walk to local amenities and has free onsite parking.
As an essential part of the community/memory team, you will be based in the admin office and be supported by our existing welcoming administrators to work closely with the clinical staff in delivering our Trust mission of co-creating a great experience for our patients, carers, and families.
If you are an individual with experience working in a busy office environment, who is confident in using IT systems including Outlook for effective diary management.
Someone who thrives in a dynamic busy setting and is keen to join a team striving to make a real difference in your local community then we are looking for you.
You must have the Right to Work in the UK in order to be successfully appointed to this role.
Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not.
We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
This role is at the heart of the multi-disciplinary team which means you will work closely with nurses, healthcare professionals, consultants, and management to ensure that they have everything admin wise they need to provide the best possible care to our patients.
We are looking for someone who is comfortable multitasking, someone who can communicate confidently, build strong working relationships with a variety of people, who can prioritise their workload and who is genuinely interested in understanding and supporting the challenges that mental health care provides.
Your main duties will be processing referrals to the team, booking assessment and treatment appointments, liaising with patients, carers and other stakeholders, typing letters and maintaining accurate, confidential patient records.
For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience.
If you do not have maths or English to the required standard please state your intention to work towards.
About us This position has a starting salary of £24,071 which rises to £25,674 after 2 years and a generous NHS pension scheme.
As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes: NHS staff discounts in over 200 branded sites/stores.
A TEWV monthly staff prize draw Car lease scheme Access to Trust gyms Option to purchase additional annual leave Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes.
Our Administrators are professionals and are a valuable asset to our organisation.
We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients.
The kind of care we would want for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals.
Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
Date posted 30 December 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 346-NYM-122-24 Job locations North Moor House North Moor Road Northallerton DL6 2FG Job description Job responsibilities Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas.
All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
You will work alongside other team administrators and our senior administrators (medical secretaries) to deliver admin support.
As a valuable member of the team, you will be invited to attend regular meetings to improve your knowledge and understanding of the services, you will also be required to minute meetings and keep accurate records.
If successful, you will be supplied with a job plan and a fully supported induction.
A visit to the team would be most welcome, should you wish to ask any specific questions or request a visit please contact the team manager (details below).
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional contact details Karen Willis,Locality Administration Manager Person Specification Qualifications Essential Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience Essential Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information) Customer Service experience (face to face, answering calls, correspondence).
Experience of organising completing demands and workloads Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively Knowledge Essential Comprehensive knowledge of Microsoft Office application Understanding of data protection and the need for confidentiality and how to maintain this Knowledge of office systems and processes Skills Essential Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience) Accurately transcribe data from a variety of sources, including digital dictation software Numerate to be able to undertake basic calculations/information Follow and work within defined procedures personal attributes Essential To build rapport, engage and develop positive relationships.
Courteous and sensitive to others needs or feelings Positive, motivated and enthusiastic To take responsibility for self and committed to continual personal development Punctual and professional