Talent Programme Delivery Lead - Manchester

Talent Programme Delivery Lead - ManchesterAbout the jobJob summaryDiscover a career in your hands at HMRC.
Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.A Higher Officer (HO) Talent Programme Delivery Lead is responsible for the end to end, design, delivery and evaluation of HMRC's central Talent Programmes.
This includes programmes such as Career Development programmes (currently known as Accelerated Development - e.g.
Spring/Leap/Embrace) or Talent Pipeline programmes.
They ensure a seamless experience for delegates and the business, and have a lead role in evaluating the success of each cohort.
Talent Programme Delivery leads are responsible for designing innovative content & delivery methods that ensure programmes can be delivered on a wide scale, while maintaining high quality participant experience and outcomes.
They work in close collaboration with internal stakeholders (including programme sponsors, supporters and regional delivery teams), to identify requirements and develop solutions that benefit both programme participants and the business.
HO Talent Programme Delivery Leads are expected to be able to continuously improve programme design/delivery, seeking opportunities to problem solve, and apply research/best practice to deliver a modern, high-quality service.
A key part of the role is exercising judgement to balance participant, stakeholder and business requirements.
Their impact is centred on the creation and delivery of a scalable, high-quality experience with measurable outcomes mapped to HMRC's Talent management needs.Job descriptionProgramme DesignDesigning innovative and modern programmes that support colleagues to progress their careers at HMRC including broader career development initiatives and targeted talent pipeline schemesEnsuring the Programmes have measurable outcomes which link back to the aims and objectives.
Programme DeliveryDelivering and facilitating both online and in-person learning events to a high standard with clear learning outcomes.Managing participant experience and day-to-day programme management and administration - ensuring a seamless experience for participants.Programme Evaluation & ImprovementDesigning, preparing and implementing appropriate programme evaluation strategies to assess participant experience, knowledge and behavioural change and internal mobility outcomes.Collating and analysing evaluation into end of programme evaluation reports to be presented back to Talent SLT and other stakeholders.
Use feedback to adjust and improve delivery in real-time, keeping relevant stakeholders informed of programme status.Person specificationSkilled facilitator: Able to engage and inspire participants on programmes through both in-person and online eventsCreative & innovative: Able to identify opportunities to improve programmes through innovative solutions, including digital delivery methodsOutcome focused: able to think critically about what initiatives will provide the best experience and most value to both participants and the businessOrganised and able to deliver at pace alongside the wider Talent Development Programmes team.Strong communicator - both written and verbal.
Able to communicate at a range of different levels and influence participant behaviour and engage key programme stakeholdersEssential Criteria: Experienced L&D/Talent delivery professionalStrong facilitator - both in-person and onlineExperienced in digital and innovative learning delivery methodsStrong communicator - both written and verbalOrganised and able to deliver at paceAssociate CIPD membership or willing to work towardsBehavioursWe'll assess you against these behaviours during the selection process: Changing and Improving Working Together Delivering at Pace Technical skillsWe'll assess you against these technical skills during the selection process: A 5 Minute Presentation (with slides) followed by 5 minutes Q&A on a learning or talent development initiative you have developed and delivered.
BenefitsAlongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history.A 750-word personal statement.Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert.Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application.
Find our guidelines here.
Sift At sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
InterviewDuring the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question: "It is often said that the customer's needs should come first.
To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.The Technical will include a 5 Minute Presentation (with slides) followed by 5 minutes Q&A on a learning or talent development initiative you have developed and delivered.
Outline:How you identified the need & objectivesWhat approaches, methods or tools used to deliver the programmeHow you evaluated programme success and what the overall impact wasInterviews will take place via video link.
Sift and interview dates to be confirmed.
Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form.
We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you.
If you do make a mistake with your eligibility form, please contact us via: ****** - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 378796 & vacancy closing date 27/11/2024'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for.
Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process.
To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via ****** as soon as possible before the closing date to discuss your needs.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process.
For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.Important information for existing HMRC contractual homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers.
Occasional attendance to the office will be required where there is a business need.
Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required.
Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK.
For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD).
This check will provide information about employees who have been dismissed for fraud or dishonesty offences.
This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued.
Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities.
As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found.
To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).