System Analyst Team Lead

System Analyst Team Lead Salary: Up to £33,000 Package: Excellent employee benefits Job Type: Permanent Location: Portsmouth Hybrid Model : Fully on-site About the Role My client, a leading Portsmouth based IT Services organisation, are seeking a candidate to act as Team Lead for their recently forming Level 1 IT support team.

The candidate will require solid foundations of IT knowledge, and be comfortable taking lead and responsibility for high quality Level 1 customer support.

Responsibilities: Service management and reporting – managing the ticket quality process.
Leading a Level 1 ticket based IT support team Ensuring consistently high quality standards of customer support Carrying out incident support using troubleshooting skills.
Taking part in delivery of ticket quality reviews Team Management duties such as rota management, performance reviews, 1:1s, recruitment etc.
Candidate Requirements: Previous experience (2+ year) in ticket based NOC or 1st Line Support environments Great customer facing abilities Previous experience working in ticket based environments Demonstrable experience leading teams Being able to prioritise and manage time effectively Work under pressure and to agreed targets in a fast past environment.
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy