Switchboard Operator - Nights | up to 6 months | Sussex | Band 3 We are working with a NHS Organisation who are seeking a professional and responsive individual to join their Switchboard Services team on a temporary basis of up to 6 months.
As a Switchboard Operator, you will be responsible for answering all incoming and internal calls to the Trust in a professional manner, ensuring requests are dealt with efficiently.
You will play a crucial role in maintaining good communication and working relationships with colleagues and other Trust staff.
Responsibilities Answer all incoming and internal calls promptly and professionally Operate Emergency Procedures, including Cardiac Arrest, Fire, and Major Incident Plan Order taxis for out-of-hours hospital staff Maintain communication and working relationships with colleagues and other Trust staff Comply with departmental procedures to ensure accurate and consistent service Make recommendations to decision makers regarding relevant policies or services Respond effectively to alarms monitored within Switchboard Services Manage maintenance and replacement of equipment and keys Report faults and defects to the appropriate team/provider Deal with 'On-Call', 'Wake-Up Calls', and other contact arrangements Maintain accurate recording documentation and issue/receipt of equipment and keys Issue bleeps and pagers according to procedure and update the directory of holders Carry out implementation of administrative requirements to improve operational efficiency Attend all required training and participate in Trust appraisal scheme Identify and report equipment failures and recognised cost-saving opportunities Support patient care delivery with a focus on Patient First practices Attend mandatory training updates and undertake necessary training for personal development Experience Experience in using a switchboard is advantageous but not essential Ability to maintain professionalism and responsiveness in a fast-paced environment Strong communication and interpersonal skills Ability to follow procedures accurately and efficiently Willingness to participate in training and development opportunities This role is for night shifts only (22:00 - 08:00) and up to 40 hours per week.
You will need to be flexible and immediately available.
For more information please contact Tanya Lavictoire.
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