Job summary A part time opportunity has arisen to become a member of the Switchboard Team.
Communication skills are essential as the team are usually the first point of most callers to the Hospital.Switchboard is a very busy environment dealing with all types of calls to the Trust from patients, relatives and staff.
Main duties of the job The candidate must have good communication & IT skills.
Local knowledge of the L&D layout and the IT systems used, (Pimsi, Excel, Nervecentre, Cleric & QFM) would be an advantage.
The applicant will need a flexible approach and be able to work both, in a team and on their own initiative on day or evening shift.
The Switchboard operating hours are 24/7 and 365 days of the year and will involve working bank Holidays and Christmas.The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles.
The applicant would be dealing with all types of Estates and transport requests from across the Trust, outside contractors and dealing with the general public as well.
They will be working in a busy environment and must be able to prioritise telephone calls and workloads.Hours of Work are 30 hours per week 4 days a week from 9-5Please note this shift will fall sometimes on Christmas day and the candidate would have to work that shift.
PREVIOUS APPLICANTS NEED NOT APPLY About us Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.
Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.
As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.We have state-of-the art facilities placing us at the heart of cutting edge health care.
The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received.
Please ensure that you make your application as soon as possible.All new staff will be subject to a probationary period covering their first six months in post.Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description Job responsibilities To provide a prompt and professional Switchboard/call-centre service to all callers in line with office procedures, contributing to the overall efficient and effective running of the Switchboard function.To transfer calls esfficently to correct departments and staff and supply general information on the Trust.To manage all calls presented to Emergency Phones and call approriate teams to respond via a bleep system.
Person Specification Various Essential Qualifications GCSE English and Maths c and above Other relevant Qualifications NHS qualifications Desirable Experience Nhs Switchboard / Call Centre Various Essential Skills Verbal & Written communication Quick and accurate PC/keyboard and switchboard skills.
Problem Solving Desirable Understanding of NHS Knowledge Essential Understanding and the ability to follow data protection and confidentiality Ability to cope with a high volume pressured environment Desirable Knowledge of NHS policies and procedures