About the roleWe are looking for a Shift Manager to join our Splash Team.
Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans, health & safety and compliancy checks are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
As well as tackling performance reviews with team.
You will have targets and deadlines to meet as well as cash handling and stock management, You will support and coach the team to ensure the deliver a great experience and are also driving any key targets.
This role covers a 5-day working week over 7 days, so flexibility is very important.
As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You We are looking for an experienced leader that can support the team to deliver fantastic service.
Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.
You will be responsible for health & safety and compliancy checks, opening and closing the venue, creating rosters & overseeing the day to day operation of the venue.
You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
NPLQ qualification and ITC skills are required.
NPSQ/NPMQ preferred but not essential RLSS TA preferred but not essential