Job Purpose Our Supporter Care & Resource Centre Team sits within the heart of fundraising.
This vibrant team is the first point of contact to many of our supporters and as such, will play an important role in giving them a high level of service and support with an empathetic approach.
The team also offers support and works collaboratively with all other departments of the Charity, to help to achieve our aim of supporting families during their child's hospital stay.
No day is the same in this role, and makes it an exciting opportunity for anyone starting or continuing their career within the charity sector.
Key Responsibilities Being the first point of contact for enquiries by phone, email or post Providing exceptional guidance through excellent written and oral communication to supporters, volunteers and internal and external stakeholders Supporting donor fundraising activities, providing them with fundraising materials and regular communication to help them feel valued Processing and reporting on donations made offline and online from a range of sources, including our website and fundraising platforms, such as JustGiving Assisting in the management of fundraising materials, posting materials on behalf of different teams, where required, and keeping stock levels maintained Providing tailored support to each internal fundraising team, including attending events Working at all times in compliance with the Fundraising Regulator's Code of Fundraising Practice, the General Data Protection Regulation (GDPR), and Ronald McDonald House Charities UK's fundraising policies.
Undertaking general administration for departments, in particular the Income Generation team Knowledge and Experience Experience of working in an administrative or customer care environment Good working knowledge and experience of using standard IT equipment and Microsoft Office including Word, Excel and Outlook Experience of using a database to record accurate information Experience of building and maintaining internal and external relationships Knowledge of GDPR and experience of its application Our Diversity Statement We aim to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences should be celebrated as this enables us to be a better team - one that makes better decisions, drives innovation, and delivers better results.