Support Manager

Support Manager - Hardware / Electrical Midlands / North West based – UK wide travel
£40 - 45k
Vehicle provided - must be able to travel UK wide
Energy Management Solutions company is looking for an experienced Support Manager from a hardware and electrical background to manage technical support issues and be the first line of contact for customers experiencing issues and outages
The team implement and support a range of monitoring and controls equipment which will monitor usage by an individual circuit on a distribution board, a single-phase machine or appliance asset on a ring main, or a three-phase piece of equipment.

Software then provides real time feedback / dashboards which allows access to analytical data
Issues can arise which prevent the systems receiving data (eg issues with power, connection, hardware failure, updates corrupted hardware, equipment failure) which need to be identified and resolved either remotely or on site.

You will liaise with customers, engineers, 3rd party suppliers and network providers to resolve the issue
You will learn the hardware the company provides, how to install it, program it and train engineers on its capabilities.

Experience required
Great communication and client facing skills
Electrical background, ideally hold 18th Edition but as a minimum have commercial experience as an electrician
Good IT skills and an analytical approach
Able to travel UK wide when required