Support Engineer

We are looking for a Junior Support Engineer to provide high-quality technical support and ensure the smooth operation of our systems.
This is an exciting opportunity to build your technical skills, work collaboratively with a supportive team, and make a real impact.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Key Responsibilities for the Junior Support Engineer:
Deliver accurate and high-standard ID setups.
Support the resolution of gas exceptions and maintain accurate system data.
Ensure scripts run smoothly and troubleshoot basic errors.
Provide technical support for internal teams using software systems.
Liaise with departments to understand and resolve technical issues.
Maintain and update procedural documentation.
Participate in regular training to enhance technical skills and knowledge.
Adhere to company policies and contribute to a safe working environment.
Undertake any other reasonable duties as required.
Key Skills for the Junior Support Engineer:
Professional, confident, and calm under pressure.
Customer-focused mindset with a team-oriented approach.
Flexible, proactive, and committed to delivering quality work.
Strong attention to detail, highly organized, and able to prioritize tasks effectively.
Self-motivated, reflective, and eager to improve performance.
Excellent rapport-building and listening skills to understand the needs of customers and colleagues.
Strong problem-solving and analytical abilities.
Proficiency in Excel, Word, and Outlook.
Confident use of departmental databases and systems.
If you're a detail-oriented problem solver with a passion for technical support and innovation, we'd love to hear from you.