Study Support Service Manager

Job summary The Study Support Service Manager assumes a key leadership position within the NIHR South West Central Regional Research Network's Study Support Service.
The Study Support Service is a seamless collaboration across regions to provide a nationally consistent offer that facilitates the effective delivery of research studies across all health and care settings and specialties, while also enhancing strategic capacity and capability of the research system.
The NIHR Research Delivery Network (RDN) is part of the National Institute for Health and Care Research.
We are funded by the Department of Health and Social Care to support the country's world-class research system to deliver high-quality research that enables the best care for our population.
Our vision is that the UK is a global leader in the delivery of high quality, commercial and non-commercial research that is inclusive, accessible, and improves health and care.
Our mission is to enable the health and care system to attract, optimise and deliver research across England.
This role is with the NIHR South West Central Regional Research Delivery Network (RRDN), which is hosted by University Hospitals Bristol and Weston (UHBW).
Main duties of the job The role will be entrusted with the delivery of critical services across a defined portfolio of specialties and settings.
These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and site delivery teams.
By facilitating the exchange of best practices, the post-holder will ensure optimal study performance as required.The role will also work in collaboration with Regional Specialty and Setting Leads, actively engaging in regional and national improvement projects, aligning efforts with strategic objectives, and fostering continuous improvement across the networkThe role will line manage a team of Study Support Service Facilitators.
About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
For more information about working for us, visit: Interviews will be held on 9th or 10th January.
Person Specification Qualifications and Education Essential Postgraduate qualification ( Postgraduate Diploma) in a relevant subject or equivalent level of experience.
Degree Evidence of continual professional development Desirable Degree in health or science discipline Training in project management Knowledge and Experience Essential Comprehensive understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients Comprehensive understanding of life science industry's needs and requirements with regard to health and care research High level of understanding of governance and legislative framework for clinical research in the NHS Understanding of the UK research pathway and funding Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR) Knowledge of national systems, structures and processes for supporting clinical research in NHS and non-NHS settings Knowledge of utilising Business Intelligence solutions to work within a performance management framework Knowledge of methods, tools and techniques for problem-solving and continuous improvement Experience of health and care research management, including the support of studies pre-approval and post-approval Experience of facilitating meetings Experience of delivering health and care research support services Experience of managing high quality customer centric services for commercial and non-commercial customers Experience of managing effective collaborations and partnerships Professional operational research leadership within the organisation Experience of supporting the implementation of business plans Experience of facilitating continuous improvement projects Project management experience, working as part of a team to deliver complex projects involving multiple agencies and individuals to tight deadlines Desirable Professional operational research leadership at system level Experience of direct line management and managing colleagues to deliver clear objectives and performance targets Skills and Abilities Essential Demonstrable leadership, strategic thinking and planning skills Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations Able to adapt to any arising projects/tasks that may be required within the remit of the post to promote research and improve processes as set down in approved SOPs Strong problem-solving skills, including a proactive approach to identifying and addressing potential future issues Ability to communicate difficult information both orally and in writing, both internally to colleagues and externally to a range of audiences Ability to analyse, interpret and present highly complex information Ability to deliver complex projects involving multiple agencies and individuals Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office Empathetic approach to resolving conflict, with the ability to work with sensitivity and tact