Company: William College Job Title: Student Support Officer Location: ON-SITE, Luton, UK Salary: £26,000- £29,000 per annum (Depending on work experience) Employment Type: Full-Time, Monday to Friday (9am-5pm).
Department: Student Support.
Reporting to: Student Support Coordinator & Student Support Manager.
About The Role: As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution.
You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns.
Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities: Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
Assist in organizing and coordinating events, workshops, and student activities.
Handle general administrative tasks such as photocopying, filing, and managing office supplies.
Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
Undertake any other administrative duties as required by the management team.
Education and Qualifications: Bachelor's degree from a recognised university Experience & Knowledge: Essential Knowledge in Customer Service Standards Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy Highly developed oral and written communication skills Ability to work on own initiative, demonstrating a positive approach to problem solving.
Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
Demonstrate empathy to understand and address students' concerns.
Ability to maintain confidentiality and handle sensitive information with professionalism.
Strong interpersonal skills for building rapport and trust with students.
Capacity to assess situations and provide practical solutions.
Ability to adapt to changing circumstances and student needs.
Proficiency in using IT technology to record and search student data base.
Desirable Higher Education Experience Knowledge of counselling techniques to provide emotional support.
Benefits: Annual leave (5.6 weeks) + bank holidays.
Workplace pension scheme.
Company Sick Policy (from January 2025).
Statutory Sick Pay (SSP) (until December 2024).
Statutory maternity/paternity pays.
Career development opportunities Training and self-development opportunities.
Gym membership discounts Retail discount schemes Cinema discounts Grocery discounts Cycle to work Investing and savings opportunities Financial wellbeing – personal debt advise.
Financial wellbeing education My Mind Pal (mental fitness)