Company: Elizabeth School of London Job Title: Student Success Tutor Lead Employment Type: Full-time (Monday to Friday) Salary: Up to £32,000 annually Location: ON-SITE, Leeds, UK About the Role: The Student Success Tutor Lead will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs and lead a team of Student Success Tutors.
This student-centred role coordinates with the many queries of students enrolled in our programmes.
Workshops and other teaching-related activities may be included.
The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instil confidence in their studies at Elizabeth School of London.
Core Responsibilities: Team Leadership: Provide leadership, guidance, and mentorship to a small team of student success tutors.
Set clear expectations for team members and ensure they understand their roles and responsibilities.
Conduct regular team meetings to discuss progress, address challenges, and provide support.
Foster a positive and collaborative team environment.
Training and Development: Develop training programs for student success tutors to enhance their academic support, mentoring, and communication skills.
Conduct training sessions and workshops to onboard new tutors and provide ongoing professional development opportunities.
Provide feedback and coaching to tutors to help them improve their performance and effectiveness.
Student Support: Collaborate with academic advisors, faculty, and other campus resources to identify students who may benefit from tutoring services.
Match students with appropriate tutors based on their academic needs and preferences.
Monitor student progress and intervene as needed to address any issues or challenges they may be facing.
Program Management: Maintain accurate records of tutoring sessions, student attendance, and outcomes.
Collect and analyse data to assess the tutoring program's effectiveness and identify improvement areas.
Make recommendations for program enhancements or modifications based on feedback and evaluation results.
Communication and Outreach: Communicate regularly with students, faculty, and staff to promote tutoring services and encourage student participation.
Develop marketing materials and strategies to raise awareness of the tutoring program.
Participate in campus events, orientations, and outreach activities to engage with students and promote student success initiatives.
Resource Management: Manage the allocation of resources, including staffing, budget, and materials, to support the tutoring program.
Coordinate scheduling and logistics for tutoring sessions and team meetings.
Ensure tutors have access to the tools and resources to support students effectively.
Assessment and Evaluation: Assess the impact of tutoring services on student learning outcomes and academic performance.
Collect feedback from students, tutors, and other stakeholders to evaluate the quality and effectiveness of the tutoring program.
Use assessment data to make data-driven decisions and implement improvements to the program as needed.
By effectively managing these responsibilities, the Student Success Tutor Lead plays a crucial role in supporting student success and fostering a positive learning environment on campus.
Requirements: Bachelor's degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.
A clear idea about how the academic team works at HEI.
Good understanding of current practice and developments in own discipline.
Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.
Able to work as part of a team and independently as required.
Able to coordinate and prioritise a range of activities effectively.
The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students.
Experience in tutoring and/or providing support for the academic experience of students.
Ability to work under pressure and to deadlines.
Collegiate approach to work.
Ability to work effectively and courteously in a team of academic staff.
Ability to adapt to a flexible approach to the demands of a busy college/department in order to accommodate changes in priorities when required.
Benefits: Annual leave (5.6 weeks) + bank holidays.
Workplace pension scheme.
Company Sick Policy (from January 2025).
Statutory Sick Pay (SSP) (until December 2024).
Statutory maternity/paternity pays.
Career development opportunities Training and self-development opportunities.
Gym membership discounts Retail discount schemes Cinema discounts Grocery discounts Cycle to work Investing and savings opportunities Financial wellbeing – personal debt advise.
Financial wellbeing education My Mind Pal (mental fitness)