Leading a team focused on support, empathy and delivering high quality housing advice to its student members.
Could you be our new Housing Advice Manager????The housing market in Bristol and the surrounding area is tough for everyone, including students.
At Bristol SU we know that housing issues impact students' ability to reach their potential, so we're excited to launch a new housing advice service to support our members living in private sector housing.
We want to build a service that is approachable, kind and well informed.??We're looking for someone with the passion to manage a new team at Bristol SU, leading the Student Housing Advice Service to deliver high-quality advice and guidance that support our members during a difficult situation regarding their housing.
?The person we are looking for is a skilled advisor and so can lead by example when managing the other advisors in the team.
The leader of this team will be an expert in developing high quality services and processes that reach and meet the needs of our students.
They will be an empathetic and emotionally intelligent leader who is people oriented and excited to deliver an accessible and impactful service.
You will have experience in develop ping and delivering advice, information and support services, sharp analytical skills, an ability to see the bigger picture and confidence in communicating with a range of people.
Ideally, you will have experience of working in the housing market or giving advice.
You'll be able to advise when it comes to finding housing, tenancy agreements, living conditions and tenant conflict.
You'll champion our work and manage the reputation of the service, including how we engage with our students to encourage referrals and access to support.
You will have a strong commitment to and experience in the housing sector.
You will have a good understanding of the housing issues faced by people in Bristol and have previous working relationships or an awareness of other organisations in this area.
??As the service lead, you'll hold key stakeholder relationships internally, across the university and externally.
You'll lead on delivering presentations on the data that the service collects and where appropriate, advocate for better living conditions for students.
The manager will be responsible for monitoring data, outcomes, compliance and service standards to ensure the continual development of the service to deliver high quality advice.
You'll also be experienced when it comes to managing multiple or complex projects involving a range of stakeholders.
??You don't have to have worked in higher education or in a students' union before.
But we are looking for someone who is a natural problem-solver with excellent administration skills to help them adapt to a fast-paced environment.
You'll be passionate about empowering others and giving them the tools to shape their own experiences.
You'll be confident at communicating clearly with varying audiences and using different channels to share information.
??What's the job?
?Role: Student Housing Advice Manager?Hours: 21 hours per week (part time)?Salary: £21,771 to £24,503 (pro-rata).
The starting salary for this role is £36,284 FTE.
The grade range for this Manager-grade role is £36,284 to £40,838 FTE and pay can progress annually through the band in line with our pay and reward policy.?Contract: Permanent?Closing date: 29 November 2024, 5pm??Who are we??Part business, part charity, part membership body – Bristol SU is a seriously fun place to work.
Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world.
We have over 26,000 members, 400 clubs and societies, a diverse range of professional services, and an innovative strategy that will help to create an inclusive and supportive University community.??What will you bring???You'll have experience as an advisor or caseworker and the ability to support people going through difficult times.?You'll understand the housing issues faced by people in Bristol.?You'll be able to build strong relationships and networks with stakeholders and you'll be an ambassador for the service.
?You know how to effectively manage your own as well as your team's priorities and take responsibility for workload and prioritising of tasks in a fast-paced environment.??You're a skilled communicator and presenter and can collaborate with others and build strong relationships with a range of people.?Why apply?
?Because you're excited to make a difference!
??We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non-profit sector, a generous pension scheme and at least 40 days' holiday.
We're committed to helping you achieve a healthy work-life balance through flexible working and are open to considering requests for part-time working.
We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you'll gain fantastic experience, and room to develop and advance your career.??We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture.
We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union.
We also won a Third Sector Excellence Award at the 2018 Investors in People Awards.???Equality, Diversity and Inclusion are central to life at Bristol SU.
We approach our work with positivity and celebrate our diverse and unique communities.
Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience.??Be yourself, be proud of the work you do and build a career in a place that knows different is good.
??Key dates?Closing Date: 29 November 2024, 5pm?Shortlisting: W/C 2 December 2024?Interviews: W/C 9 December 2024??Please visit our website to download our Applicant pack for more information before submitting your application.??For general enquiries, please contact us at ******.?