We are currently seeking an exceptional Store Manager to join our Sloane Street boutique team on a full time permanent basis.
A solid proven track record within a similar role is necessary as well as profound understanding of luxury retail and managing teams whilst driving excellence and people culture.
Role overview: Scope Ensure the achievement of store sales budget Responsible for managing the store costs in an effective manner Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan As a dynamic and inspiring leader, manages all activities to achieve store business objectives, demonstrating an excellent client experience Perform with high integrity in company compliance with Corporate departments Be an ambassador of the brand by promoting its values and ambitions within the market place Key Holder Key Accountabilities Empowered by the Retail Director/Area Manager/City Manager: guarantee the store profitability create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements develop and implement business action plans to maximize sales for each product category and clients tier segment maintain a high sell through ensure the implementation and execution of all company initiatives within the store Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH) Guarantee the full organization of company assets, for both the BoH and FoH guidelines Communicate company set KPIs and identify strategies to ensure that the performance standards are met Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform Oversee and support stock levels through direct communication with key business departments Assure stock fill-in on basics and purchase assortment to achieve store goals Lead the CRM processes in order to: guarantee the execution of the company's CRM initiatives opportunities with loyal and potential clients Ensure Learning and Development activities for the store employees: overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered in collaboration with HR L&D, defining and guaranteeing the effective execution of individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases conducting monthly coaching sessions with the store managerial roles to review performance and provide constructive, timely feedback supervising and/or conducting, if needed, monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback Approve the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors' performance Monitor store expenses and maintain store operating budget while aiming to reduce overall cost Assure the processing of daily incoming and outbound merchandise requests and shipments Guarantee the Visual Merchandising standards Assure the inventory control Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization Collaborate with Corporate departments for adhering to and enforcing all company's policies and procedures Work with HR to: recruit and retain a high performing team ensure a consistent and branded onboarding experience for all new joiners participate to the Corporate review process for all store employees and set annual employees goals assure effective resolution for all the employee relations issues ensure Learning and Development activities for the store employees of FoH and BoH Assure excellent performance for the BoH team in order to: guarantee an effective support on the FoH activities be compliant with company procedures Perform other duties as directed Profile: · Proven track record with successful results in a similar role · Minimum of 5 years in a management role · Excellent interpersonal and effective communication skills · Eligibility to live and work in the UK