You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in the role?
We are seeking a dynamic and forward-thinking Staff Engineer to join the Global Servicing Group Technology team at American Express. As a key member of our organization, you will be responsible for driving technological innovation, architecting scalable solutions and collaborating with Enterprise Architecture team to implement API Strategy, Cloud Strategy, Data Strategy and other EA Frameworks within the portfolio.
The ideal candidate will have a proven track record of designing and implementing cutting-edge systems, a passion for emerging technologies, and a commitment to driving excellence in a fast-paced, global environment.
Key Responsibilities
Objective/KPI DefinitionPartners with stakeholders to define and align on strategic objectives and envision the future to meet the enterprise strategies.
Balances competing priorities and ensures alignment with organizational goals
Cross-Functional Strategic AlignmentLeads cross-functional solutioning, guiding engineering and integration teams while collaborating with third-party vendors for advisory support.
Works with PD&I to plan proactive and reactive Platform Health, incorporating alignment with Council priorities
Works with Engineering Directors to implement proactive and reactive Platform Health
Continuous Process Improvement & Quality AssuranceLeads efforts to integrate CI/CD tools, automating testing and deployment for faster, more reliable delivery cycles
Dedicates 25-35% of time to direct coding and technical development, ensuring that solutions meet high standards for quality and functionality
Leads Research & Discovery efforts of new capabilities and technology
Hosts Design Reviews with architects to ensure solution quality and compatibility
Create and manage the Solution Design Playbook and standards for the portfolio
Value-based OptimizationsIdentifies capabilities and functionality that can be shared across solutions within the portfolio, streamlining their delivery and maintenance
Support strategic decisions on whether solutions should be developed inhouse, purchased as a commercial product, or configured within an existing solution
Search for synergies within the portfolio demand to identify opportunities to automate delivery efforts across teams / applications
Minimum Qualifications:
Bachelor's or master's degree in computer science, Engineering, or related field.
Proven experience as a technical leader or Staff engineer in a large-scale, global organization.
Strong expertise in system architecture, design patterns, software development best practices, Cloud, AI/ML
Proficient in multiple programming languages and technologies.
Excellent communication and collaboration skills.
Preferred Qualification:
Experience in the financial services industry.
Knowledge of emerging technologies such as GenAI, ML, blockchain, and cloud-native architectures.
Familiarity with Agile/Scrum methodologies.
If you are passionate about shaping the future of technology in the financial services industry and thrive in a collaborative, fast-paced environment, we invite you to apply for this exciting opportunity to contribute to the success of American Express and its customers.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.