We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo ?
Location: London / UK Remote | £140,000 - £165,000 + Share Options | Benefits | Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers.
We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support.
Our Operations tech team has three focus areas:
Creating in-app experiences that enable customers to solve their own problems. Tooling that enables our ~3,500 customer support agents to give the best possible support for customers. Workforce management systems that ensure our customers are connected to high-quality support as quickly as possible. This role will primarily focus on our customer support tooling and workforce management systems.
As a Staff Engineer: A Staff Engineer at Monzo is a technical (IC) leadership position.
As a Staff Engineer in the Operations collective at Monzo, you will:
Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and ~20 engineers. Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisation's goals and strategy. Work on solving multi-faceted optimisation problems at scale. Oscillate between contributing to high-level planning and diving deep into execution. Lead architectural discussions for complex systems. Maintain a high bar for technical excellence in the collective. Mentor, sponsor and up-level engineers. What you'll be using: Go to write our application code. Cassandra for persistent data storage. Kafka for our asynchronous message queue. Kubernetes and Docker to schedule and run our services. AWS for production infrastructure. React for customer support tooling. GPT and Vertex models for Large Language Model support. We'd love to hear from you if… You have a track record of technical excellence, delivering resilient systems. You have experience in solving human + tech problems at scale. You have technically led across 3-4 teams to solve complex optimisation problems. You have a quantitative mindset and make data-informed decisions. You're comfortable working in a cross-functional team. You have experience working with Machine Learning specialists. You have demonstrable experience working with stakeholders. The application journey has 4 key steps Recruiter Call Initial Call System Design Interview Final interview including a behavioural and leadership interview This process should take around 3-4 weeks.
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
What's in it for you £140,000 - £165,000 share options.
We'll help you relocate to the UK.
We can sponsor your visa.
We offer flexible working hours and a £1,000 learning budget each year.
Plus lots more!
Read our full list of benefits.
Equal opportunities for everyone Diversity and inclusion are a priority for us.
We're an equal opportunity employer.
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