Are you passionate about Data?
Do you enjoy problem solving whilst providing exceptional customer service?
Are you committed to continuous data improvement?
If so, we are searching for a data-driven, customer-focused, problem-solver to join our client's Software Data Support team as a SQL Data Analyst .
Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Birmingham.
Please note that we cannot offer visa sponsorship for overseas candidates.
Up to £32,000 per annum, dependent on experience Based in Birmingham – Hybrid Flexibility Available 25 Days Holiday + Bank Holidays Excellent Working Culture & Career Progression Key Responsibilities Handing customer queries and investigating the current state of data to identify possible solutions, in line with agreed SLAs/KPIs.
Identifying and managing the appropriate priorities and required actions for escalation.
Creating and testing SQL scripts to manipulate and analyse data on Microsoft SQL Servers.
Accurately managing and completing data conversions and imports for customers within the initial project phase Providing customers with product usage advice and guidance .
Gather, process and analyse large datasets from various sources to extract meaningful insights.
Manage and maintain databases , ensuring data integrity and security.
Perform data cleanses and preprocessing to ensure high-quality data for analysis.
Develop and maintain reports and dashboards to visualise KPIs and trends.
Apply statistical techniques to interpret data and provide actionable recommendations.
Identify patterns and trends in data sets to inform business strategies.
Develop and implement predictive models to forecast future trends and outcomes.
Conducting Root Cause Analysis to prevent recurring data problems.
Support the configuration in the setting up of new customers.
Understanding and following internal processes to ensure ISO compliance.
Key Skills, Competencies & Attributes Strong proficiency in Microsoft SQL (MS SQL) Server , including the ability to create, understand and review complex SQL queries.
Strong SQL Infrastructure/Administration skills.
Previous experience in a customer-facing role , preferably within a commercial software support environment, having utilised ticket management systems .
Able to work well under pressure, capable of adapting to and demonstrating resilience in relation to evolving business requirements.
An ability to take ownership of your workload and use initiative when problem solving.
Exceptional verbal and written communication skills .
Knowledge of basic hardware infrastructure .
Knowledge of data-driven regulatory requirements , including Data Privacy & GDPR.
Experience with Team Foundation Server is desirable but not essential.
Strong analytical mindset with high attention to detail.
Are a UK resident with unrestricted right to work in the UK.
If you are a confident communicator, have a passion for troubleshooting and resolving technical data issues, then please apply today by submitting your CV to Alternatively, to discuss the opportunity further, please contact Matt Pallister on 07943710160 / 0113 332 0678.