Job summary Thisrole provides a high standard of administrative support to the Spinal SurgeryDepartment.
Toundertake a range of clerical and administrative duties which will includereceiving and checking documentation, reports and patient information,processing appropriately within departmental guidelines, entering informationonto the appropriate IT system and retrieving information as and when requiredand arranging clinical appointments for patients among other duties.
Toprovide the Patient Services Co-ordinators, consultants, and clinical teamswith administrative support.
To demonstrate excellent customer service topatients, relatives, carers, colleagues, and external organisations.
To haveinitiative compatible to the role and always maintain confidentiality Main duties of the job Usethe Patient Administration System as required.
Use Patient Pathway Manager + asrequired.
Politely and efficiently receivetelephone enquiries from patients, carers, and external agencies in relation tohospital appointments, admissions and general enquires.
Support patient service coordinators,clinicians, and management in service delivery.
Use the Patient Administration Systemas required.
Use Patient Pathway Manager + asrequired.
Politely and efficiently receivetelephone enquiries from patients, carers, and external agencies in relation tohospital appointments, admissions and general enquires.
Support patient service coordinators,clinicians, and management in service delivery.
To ensure proper use of the officeequipment photocopier, printer, laminator etc.
To work as an effective team memberwithin the patient services team.
About us LTHTis one of the largest providers of specialist hospital services in the country,covering over 100 specialties, many of which are delivered across the region.Around 49% of our patient care income of around £ billion comes from ourspecialised commissioners, NHS England.
The Centre for Neurosciences comprises6 specialties and we are the regional tertiary centre for spinal surgery,neurosurgery, neurology, neuro-rehabilitation, neurophysiology and stroke.
Weoperate a clinically-led structure, which means that doctors, nurses and otherhealthcare professionals make the decisions on how we run our services.
OurClinical Service Units (CSUs) deliver all of our services and are led by atriumvirate team, including a Clinical Director, a Head of Nursing orProfession and a General Manager.
Leeds Teaching Hospitals is committed to our processof redeploying 'at risk' members of our existing workforce to new roles.
Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed.
If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions.
Job description Job responsibilities CoreValues & Behaviours This individual will be expected towork well as part of a multidisciplinary team and should be patient focused,professional, and flexible in their approach to work.
Be aware of what information can bedisclosed to staff, patients, and other agencies.
Integrity, openness, and honesty.CoreKnowledge and Understanding Excellent customer care skills.
Be aware of and demonstratecommitment to the Trusts departmental policies and procedures.
Have understanding of Health andSafety rules and to be responsible for ones own acts and omissions.Principalduties and areas of responsibilityClinicalCorrespondence & Support to Clinical Services Typing/proofreading clinicalcorrespondence relating to outpatient and inpatient attendances and otherpatient related correspondence on behalf of the consultant and clinical teams.
Use a range of IT skills to supportthe clinical work of the consultant use of databases and spread sheets tomonitor waiting lists.
Support administrative process asdeemed appropriate by the PSC.
To provide a full clerical supportservice to the Department including organising, sorting, and filing documentsand papers; dealing with incoming and outgoing paper and electronic post asrequired.
Answer phone calls and deal withenquiries relating to patients and clinical work from a variety of sources,directly resolving where possible or transferring to appropriate personnel.
Liaise with GPs and other hospitalstaff to provide the best patient care.
Person Specification Skills and Behaviours Essential Ability to communicate with patients, visitors, and associated professionals.
Ability to work using own initiative & manage own workload.
Professional approach to work and colleagues Able to develop good working relationships and work as part of an effective team.
Ability to maintain confidentiality at all times Customer service skills.
Motivated, keen to learn.
Reliable and committed.
Trustworthy Flexible approach to duties and working practices.
Willingness to undergo training as required.
Qualifications Essential Literate / Numerate GCSE Grade C or above in English and Maths Desirable Word Processing Skills RSA II or equivalent experience Experience Essential Computer knowledge Experience of dealing with the public Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry) Experience of working in a team Desirable Appropriate NHS experience PAS/EPRO/PPM+ knowledge / experience Other Criteria Essential Able to use departmental equipment to file and retrieve documentation