Solutions Engineering Manager, UK & IrelandIn-Office
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Work Location: London Cloudflare's Solutions Engineering (SE) function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflare's services, our Solutions Engineers are expected to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today.
What you'll do As a Solutions Engineering Manager, you set the cadence of the team's communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our UK & Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team.
Responsibilities Report on individual SE strengths and weaknesses and support performance management to achieve high standards of success.Conduct 1:1's with team members.Act as a point of escalation for team issues, escalate issues that can't be solved in the team.Recruit, interview, and on-board new team members.Requirements Demonstrable experience in coaching, leadership skills or team management.Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios.Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
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