Job Title: Software Support AnalystLocation: Hadlow (Hybrid)Salary: £23,400 with progression up to £28,337.92Job Type: Permanent – Full TimePaprika Software provide a bespoke project management and accountancy product to advertising, marketing and PR agencies around the world and we are currently seeking Software Analysts.What we offer Company Pension PlanBenenden Healthcare Plan25 days holidays plus bank holidays£1 Staff LunchesFull trainingHybrid workingBirthday LeaveBonus scheme As a Software Support Analyst, you'll be starting at 1st line with the opportunity to progress to 3rd Line.As our product is bespoke, we recruit for 1st line support and provide intensive training with the aim of promoting a successful candidate from 1st line to 2nd line support around 3 months after the training is completed.
Once training is complete your entire day will be spent assisting our customers, this will enable you to gain the knowledge and experience you need to progress from 2nd to 3rd line support.Working for our team, no two days will be same, you will be answering calls from our customers, this includes a good mixture of both sharing your knowledge on how to use the software with them, explaining warning messages and restrictions and problem-solving issues.Our 1st line support role salary is £23,400, 2nd line support is £23,803.85 – £26,070.88 and 3rd line support starts at £28,337.92We have a hybrid working pattern on the Helpdesk team, so you will be required to attend the Hadlow office on Tuesday, Wednesday and Thursday.
You then have the option to either attend the office on the remaining two days or work from your home.Skills Excellent communication skillsExperience of working in a customer service role either in person or over the phoneGood problem-solving skillsAbility to multi taskEnthusiasm for continually learning as our product evolvesEnjoy working as part of a teamTalent for testing issuesAbility for self-learning Desirable Working in a previous Technical Support or Software Support roleA degree or higher education qualificationExperience of working with spreadsheetsA second language