Software Engineering Manager

Software Engineering ManagerPosting Date: 6 Jan 2025
Function: Software Engineering
Unit: Networks
Location: Snowhill, Birmingham, United Kingdom
Salary: Competitive salary + Benefits
Available Locations: London, Manchester or Birmingham Working Style: 3 days a week in office, 2 days anywhere Our team plans, designs, develops, tests, maintains, supports, and delivers BT's Cloud Contact platforms and services, underpinning the BT Global Services cross-portfolio strategy and the Cloud Contact product family.
We provide services for multinational customers, supporting them to utilize cloud technologies to maximize their business performance and to provide excellent customer experience.
The development team designs, creates, and supports customer applications that allow our customers to communicate simply with their end customers while being easy to support for the operational teams.
The development team lead role manages the workload and priorities to ensure that the team delivers its commitments to the business.
As a Software Engineering Manager, you will support the team by removing blockers, reducing complexity, and working directly with customers to overcome challenges.
What you'll be doingAccountable for delivering and shaping the CCNG Development team's strategy to enable the achievement of the GCS goals and commitments.Engaging with the product line to understand requirements and priorities: Reviewing SORs alongside designers to estimate magnitude, managing resources, and scheduling the delivery.
Ensuring that we only agree to deliver things that are achievable both technically and within expected timescales.Managing development team deliveries to ensure that all commitments are met and fed into GCS delivery manager; working with suppliers to remove blockers and facilitate collaboration between teams where required.Managing development team workload: Understanding impacts on delivery, impacts on customers, and priorities to ensure that work is prioritized accordingly.Front door into Dev Team: Attending Front Door call to triage and accept Change Requests into the development team, prioritization of CR work to ensure that resource constraints are not broken.
Ownership of delivering complex, cross-team CRs through feasibility, estimate, and design stages to produce quotes for customers.Development consultancy work: Working with customers to understand their business needs and designing/developing software solutions/configurations to support.Coordination of 4th line response to customer-affecting live issues in relation to the BT developed applications.
Collaboration across operational teams and vendors to overcome service issues.Leadership of the CCNG development team: develop and motivate a diverse team of individuals at varying experience levels.
Ensuring development opportunities for all.
Empower and inspire the individuals to partake in transformational activities and engage in CI.What you'll bringSoftware engineering Skills: This is a technical management role requiring a strong understanding of software development including agile software development methodologies, continuous integration, and relevant programming languages as well as debugging and fault-finding skills.Problem Solving: The ability to solve customer, business, and technical problems efficiently.
As well as being able to guide the team through the problem-solving/requirements capture capacity.Leadership: The ability to develop and inspire the team to deliver not just committed deliverables but improvements and transformation through coaching, mentoring, and empowerment of the team as well as managing complex workloads to time constraints.Organisation: Planning and scheduling of work to create a compelling, achievable delivery plan.
Delegation of responsibility to ensure effective delivery & development of individuals and management of risks/issues to ensure delivery stays on track.Communication: In this role, it is important to be able to deliver complex technical messages tailored to the appropriate audience.Relationship management: Experience in managing the relationship with high-profile, demanding customers.Contact Centre domain knowledge: In-depth knowledge across the supported contact centres including but not limited to Enghouse CCU, Genesys Cloud, Five9, A365.Cloud Computing: In-depth knowledge of cloud architectures, private and public, with regard to best practices for software deployment.CI/CD: In-depth practical knowledge of using Continuous Integration/Continuous Delivery to deliver software changes.What's in it for youTailored training and development opportunities to continue to build your career.10% on target bonus.25 days' annual leave (not including bank holidays), increasing with service.Life Assurance.Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month, we will pay in 10%.Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships, etc.Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment.Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks.About us BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running.
We connect friends to family, clients to colleagues, people to possibilities.
We keep the wheels of business spinning and the emergency services responding.
We value diversity and celebrate difference.
'We embed diversity and inclusion into everything that we do.
It's fundamental to our purpose: we connect for good.'
We all stick to the same values: Personal, Simple, and Brilliant.
From day one, you'll get stuck into tough challenges, pitch in with ideas, and make things happen.
But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.
Grab it.
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse, or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.
We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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