Snr Professional Services Mgr Team Lead, Amazon Business Professional ServicesDESCRIPTION
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfill its stated ambition of being earth's most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world. With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key markets in Europe: Germany, UK, France, Italy, and Spain. As we continue to grow, we are recruiting a handful of the best to innovate and drive value for our B2B customers.
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We are focused on building solutions that enable business customers to rethink current strategies, tools, and processes for Purchasing and innovate to be fit for the future. Our customers include individual professionals, small businesses, and large institutions. Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.
Position Summary
To support our business growth, we are looking for a People Manager to lead our Professional Services Implementation Team for a full-time (40 hours/week) position. In this position, you lead a team of Professional Services managers who work with a wide range of B2B customers at a senior level (CPO, CFO, CTO) as project managers to implement Amazon Business as a solution.
You will set team goals, define mechanisms and reporting requirements, provide guidance to your directs on customer engagements and internal projects through regular 1:1s, help your directs develop their careers, liaise with key internal stakeholders to plan and steer your team's success, and take on responsibilities of key internal projects as required.
Key job responsibilities Contribute to OP1/OP2 plan for Professional Services Implementation team in liaison with Manager and EU counterpartsSet team goals and install mechanisms to track goals throughout the yearProvide guidance to Directs for their customer engagements and internal projects through regular 1:1 meetings and ad-hoc as neededParticipate in senior leadership meetings (AB DE, AB EU, AB WW, Professional Services EU)Own key internal projects to support driving AB as a solution and organization forward including influencing stakeholders across the EU and Worldwide.Hold regular career reviews with Directs to support them in their career developmentRun annual talent management review for your DirectsLead customer projects individually. Location options include Munich, London, and Paris. A day in the life
Start the day with an Account Manager call, whose customer project you have been assigned, aligning on the project approach and kickoff date. Your next call is cXML invoice testing with a Customer about to go live - you work through testing scenarios with the Systems Integrations team then agree on a go-live date. Over lunch, you conduct a Webinar for 200 users launched this week, taking time to troubleshoot onboarding issues and then follow with a US team call on a shared internal project. You close with a Financial Force Resource Planner update, correctly forecasting available bandwidth.
About the team
Amazon Business Professional Services' mission is to accelerate our Customer's success, adoption, and spend. We accomplish this by guiding their journey with tools and services while building their confidence with insights and trusted resources. AB ProServe has continued to extend beyond its historical focus of solely implementing Customers, to a team that supports Customers throughout their lifecycle.
BASIC QUALIFICATIONS BA/BS degreePeople management experienceExceptional English - both verbal and written PREFERRED QUALIFICATIONS Desire to work in a fast-paced, challenging environmentProject management skillsWillingness to lead a team of Professional Services Managers and also lead customer projects as an Individual contributor.Strong preference for experience in Eprocurement, including Procurement Platform integrations and knowledge of procurement and source to pay processes and solutionsExcellent communications skills and the ability to effectively advise senior leadershipProven ability to lead a cross-functional strategic internal initiative which requires influencing othersAbility to prioritize and demonstrate relentless discipline in achieving goalsExpert use of MS Office Suite and CRMs (e.g. Salesforce.com)Strong ownership, bias for action, and willingness to roll-up your sleeves
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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