Brief Description The role We are excited to be introducing a Shift Station Manager into our Ebbsfleet team.
The Shift Station Manager manages the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives.
They professionally deliver excellent and consistent customer service - providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailer Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service.
Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.
Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded.
Manage and direct resources in response to all accidents and incidents affecting the station environment.
Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC's and retail outlets.
Liaise with internal and external stakeholders and customer including route teams, TOC's and FOC's, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.
Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.
Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures.
Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.
Conduct the required risk assessments that are mandated through legislation and company standards.
Review and approve contractor risk assessments and method statements for compliance with standards.
Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures.
Management and deliver the competency assessment processes.
Comply with Network Rail's.
Carry out non-technical checks of works in progress checking that Landlord's Approval Conditions are adhered to and that non compliances are reported and managed effectively.
This is a permanent position, so come and be part of a truly unique business that brings the UK closer to Europe.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve.
To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce.
Together, we strive to create a safe and accessible railway for everyone.
Discover more about the importance of Diversity and Inclusion at Network Rail by .
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system.
If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit.
If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.The interviews will be held on the 18th of February, at Stratford International Station (International Way, London E20 1YY) and the candidates will attend an assessment centre on the day.
About the role (External)The person ???????So, who are we looking for?
If you can answer 'yes' to the following questions, then we look forward to receiving your application.
Do you have: ·Ability to lead, manage and develop people* ·Ability to attain rules and regulations level 2 competency* ·Ability to gain appropriate assessor competence* ·Ability to gain Station Incident Officer* ·Ability to gain safety management qualification IOSH/NEBOSH* ·Able to demonstrate decision making skills and assertiveness ·Understanding of customer needs and requirements ·Able to demonstrate organising and planning skills ·Previous safety management experience ·Ability to attain Person Responsible for Fire Safety* ·Attain First Aid at Work* Although it isn't essential, it would be helpful if you have ·Understanding financial systems and budgets ·Commercial awareness ·IT skills in relation to report writing, corporate IM packages ·General understanding in business improvement processes ·General understanding of railway industry structure and responsibility ·Ability to engage in employee relation issues ·Previous customer service experience – and if you have Experience in accident investigation – even better!