Job Description
ServiceNow Technical Support - London We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level); 2.5 to 3 years of ServiceNow relevant experience.
Responsibilities: ServiceNow Implementation Specialist & AdminCore module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS (optional))Good Communication and presentation skills, Client handlingJava Scripting knowledge and hands-on experienceHands-on with ITIL Process implementationServiceNow for custom Application Design & DevelopmentHands-on technical delivery including required documentation of cost-effective ServiceNow solutionsAbility to create and modify WorkflowsHands-on design, development, and deployment experience with the ServiceNow platformHands-on migrating data from different tools into ServiceNowHands-on ServiceNow IntegrationGood at creating required information for Reporting and DashboardsKnowledge of ITIL methodologies and processesTechnical Expertise: Creation of script-based Assignment and Approval ruleCreation of Business Rule, UI Action by using Glide scriptCreation of Glide Record object and use of several other important objectsCreation of custom related listCreation of Access Control List with the help of ScriptingCreation of Script-based UI Policy and Client ScriptGlide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide AggregateQuerying the table by using Glide RecordReferencing Glide ListDebugging scriptCreating and customizing UI and pages using JellyWorking with complex Log FilesRender forms, lists, UI Pages, and many other things in ServiceNow with the help of JellyDesigning of Macros and FormattersUser AdministrationWeb Service IntegrationUser Interface Level IntegrationMID Server IntegrationUse of Import Sets for data loading from external file or databaseKnowledge of ITIL V3 processes This is a 3-month contract based in Central London.
Please forward your CV in Word format.
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