Title - Service Technician Location - Home and Office as needed Role - Mon-Fri (40hrs) with OT available Salary - Up to £45,000 basic + overtime PensionHolidays - 25 Days + Bank Holidays The Role As a Service Technician , you will be responsible for performing maintenance and repairs on our customers' technical equipment.
You'll also play a key role in the installation of new sales and extensions, serving as the commissioning expert.
Your work will directly impact the smooth operation and long-term performance of our solutions, ensuring our customers get the most value from their investments.
Areas of Interest – automation, intralogistics, materials handling, conveyors, baggage handling, robotics, WMS, ASRS or simialr.
Duties and Responsibilities: Carry out maintenance tasks according to the manuals and processes Perform equipment repairs and spare parts replacements following detailed procedures Report on all completed tasks to our back-office teams and team leader Prepare reports on service visits Collaborate with customers to understand their needs and communicate the importance of preventative maintenance Managing spares for van, customers and internal stock.
Competence Areas: Electrical knowledge – An ability to fault find, read and interpret electrical drawings.
Mechanical competence – hands on with an ability to read and interpret mechanical assembly drawings.
Remote troubleshooting skills - you can search for and implement solutions via the software tools provided Continuous learning - you'll complete internal and supplier-led training to stay up to date Certifications – MEWP 3A &3B along with FLT (reach/counterbalance) preferred, HSE- Recognised experience with RAMS, and an ability to edit and amend.
System knowledge - you'll gain expertise in proprietary software.
IT/PC literate.- To a good level.
Personal Characteristics: Customer-focused mindset - you enjoy working directly with clients to understand their needs and ensure their satisfaction Troubleshooting mindset - you take pride in your ability to investigate issues and recommend the right solutions Proactive and adaptable - you're comfortable working independently and navigating new challenges Strong communicator - you can explain technical concepts in easy-to-understand terms Team worker- An ability to work well within the team or independently as required