Service Team Manager

Job Description Service Team Manager – Prestige Brand!!
Our client operates a large prestige dealership and due to an internal promotion are looking to recruit an experienced and successful Service Team Manager to run a small team within the service department on a daily basis, reporting in to the Aftersales Manager.
The role will suit the following:Senior Service AdvisorAssistant Service ManagerService ManagerTeam ManagerReception ManagerWorkshop Controller The Role:• Managing, coaching and motivating employees to ensure a high quality of staff.• Controlling cost management for the department• Compiling and maintaining a resource plan for the workshop and load optimisation.• Together with the Aftersales Manager, monitoring performance against agreed targets.• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.• Reviewing CSI surveys and other measures for monitoring customer satisfaction.• Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process.• Guaranteeing cleanliness and orderliness of workshop and ensuring quality control of all completed tasks.About You:• An experienced and established Service Advisor / Assistant Service Manager / Reception Manager / Workshop Controller who is successful in their current position• You will need to be a 'leader' of people and an ambassador for the brand and dealer group• Can demonstrate a stable career path• Ideally you will have prestige backgroundIn return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package