About Medinet: Embarking on a mission 20 years ago, Medinet was born with a vision to alleviate the strain on the remarkable NHS service, enhancing its capacity to provide exceptional care to a larger number of patients.
Today, we proudly stand as the leading provider of additional elective care, collaborating seamlessly with the NHS throughout the UK and the Republic of Ireland.
Join us as we work together to make a lasting difference in healthcare Role Summary Medinet is seeking a dynamic and experienced Service Operations Manager to oversee operations in a designated region.
This pivotal role requires the individual to manage both senior and clinical coordinators, ensuring that all contracts within their region are delivered efficiently and to the highest standards.
The successful candidate will act as a point of escalation for all booking and contract-related issues and will collaborate closely with Customer Account Managers (CAMs) to ensure smooth contract execution.
Strong financial acumen, people management experience, and a proven ability to mobilise new contracts are essential for this role.
Main Duties Oversee the delivery of insourcing services across multiple specialties within the designated region, ensuring contract requirements are met and patient care is prioritised.
Directly manage a team of Senior Coordinators and Clinical Coordinators, providing leadership, guidance, and support to ensure optimal performance.
Act as the primary point of escalation for any issues related to bookings, contract delivery, and day-to-day operations within the region.
Monitor the financial performance of contracts, ensuring that budgets are adhered to and financial targets are met.
Oversee the use of agency staff and any uplifts offered to employees.
Work closely with CAMs to ensure contracts are running smoothly, addressing any operational issues and joining trust calls as needed to provide operational insight.
Lead the mobilisation of new contracts, ensuring all operational aspects are in place, including staffing, logistics, and reporting structures.
Provide regular reports to senior management, including financial, operational, and performance data.
Conduct analysis to identify areas for improvement and implement changes to optimise service delivery.
Oversee the use of agency staff on contracts, ensuring efficient resource allocation and cost control.
Ensure staffing levels are maintained and uplift requirements are managed appropriately.
Maintain strong relationships with external stakeholders, including trust representatives, to ensure the successful delivery of services and resolution of any issues that arise.
Will be responsible for managing the on-call rota and will step in to cover as and when needed Person specification and requirements Minimum of 5 years of experience in healthcare operations management, preferably within insourcing or a similar environment.
Proven track record of managing teams across multiple specialties.
Experience in mobilising new contracts and managing contract performance.
Strong financial acumen with the ability to manage budgets, forecast, and monitor contract profitability.
Proven experience in healthcare or service operations, with a particular focus on managing contracts and mobilising new services.
Strong financial management skills, including budgeting, forecasting, and financial reporting People management experience, with the ability to lead, motivate, and develop a team.
Knowledge and experience across multiple clinical specialties.
Strong stakeholder management and communication skills.
Ability to travel regionally as required for the role.
Experience with workforce planning, including the use of agency staff and uplift negotiations.
What we offer: This role is offered on a hybrid working option to accommodate a blend of in-office and remote work, fostering a dynamic and inclusive work environment.
25 days holiday plus bank holidays.
Opportunity to buy up to 3 additional days off throughout the year through our salary sacrifice scheme.
Healthcare Insurance.
Employee Assistance Program.
Stakeholder pension scheme.
Salary Range: £40,000-£49,990 (dependant on experience) Based at: Sutton Coldfield