Job summary The Service Manager is an integral part of the overall Divisional management structure and will support the General Manager and lead on operational management of a specified set of services within the Specialist and General Medicine Directorate, specifically Diabetes and Endocrinology & Respiratory.The Service Manager will work closely with the General Manager to support the development of Internal Medicine services, including performance, and the management of day to day service issues.
Main duties of the job Provide operational support to the General Manager to include day to day operational duties; providing through others, administrative duties for meetings; performance reports and supporting papers.
Additionally, providing project management support to the management team as required.
Coordinate effectively to ensure administrative support is available to support the functions of the Division and senior team, delegating responsibilities as appropriate.
The post holder will manage processes by using initiative in the absence of senior managers to ensure correspondence is responded to, queries are answered, and through dissemination of information and directives as appropriate, to other areas of the division/hospital to ensure prompt action is taken.Plan and organise operational functions within the division to deliver efficient structures and processes to meet service targets whilst demonstrating appropriate influencing skills with supporting departments to ensure the needs of the service are met, including coordination of internal and external activities for the division.
This will involve complex arrangements which often span several external organisations and to deal with difficult situations and scenarios and overcome barriers.
About us At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating.
Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.
We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.
We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves.
We're here for them when they need us, and we go above and beyond to meet their needs.
This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.
From the moment you start with us and throughout your career we will help you to grow and develop.
We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job description Job responsibilities The role is responsible for a range of professional leadership duties including the operational and service line management of the waiting lists and clinic/diagnostic capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions.
There is also an expectation that the role supports the flow of patients and leads operationally on delivering this function across the medicine wards.The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required.
They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working.Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently.
The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.
Person Specification Experience/Qualifications Essential Degree or equivalent experience Evidence of professional development/leadership development Desirable Operational experience in the healthcare sector Project change or management experience Skills Essential The ability to source, interpret, report data Experience working in a complex, varied and unpredictable environment Good knowledge of IT systems including Outlook, Word and Excel Desirable Knowledge of internal IT systems Management and Development Essential Proven effective people management Leadership skills Experience of managing upwards Delivery of an effective/efficient admin service Desirable Evidence of working in a multidisciplinary team Freedom to Act Essential Proven ability to act autonomously and ability to make day to day decisions Equality, Diversity, and Inclusion Essential Evidence of having championed diversity in previous roles (as appropriate to role Evidence of having undertaken own development to improve understanding of equalities issues