Job summary A new, exciting opportunity has arisen for an enthusiastic and ambitious individual to join our team as Service Manager in the Community & Rehabilitation Care Group.
This is a very good opportunity for someone who seeks to make a positive difference to our patient care and pathways, patient outcomes, people (staff) and operational performance.
The post holder will support the delivery of daily operations and business, cost improvement plans and activity delivery within the Care Group and operationally manage Care Group Strategic Projects which include patient flow, Frailty pathways & SDEC, Community EPR implementation and outpatients.
You can state if you wish to be considered for either or both roles.
You will be reporting directly to a General Manager but also supported by the Director of Operations and Care Group Triumvirate.
Main duties of the job The role supports the day to day efficient and effective production and management of the defined performance areas, reporting to a General Manager and is accountable to the Director(s) of Operations.Works closely with clinical and operational teams within the defined service areas to respond to performance issues on a day-to-day basis, and ensure issues are swiftly resolved.Facilitate effective communication between and across services areas.
Facilitate or lead new initiatives and transformational programmes.
Support performance improvement alongside safe and effective care to patients.
The Service Manager will have line manager responsibilities for the administration teams as agreed by SDU leads About us Listen to why colleagues think we are a great place to work!
- What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
We're committed to promoting inclusion and making sure all colleagues feel they belong.
We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.
Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.
Person Specification 2.EDUCATION, QUALIFICATIONS & TRAINING Desirable Recognised leadership and/or management qualification or equivalent Education and training to degree level or equivalent 3.EXPERIENCE Essential Experience of Service Delivery and performance, including a track record of: Contributing to improvements in service standards and patient experience Monitoring compliance with local and national performance and quality targets Experience of managing administrative and support staff Desirable Experience of working with patients and the public to develop and improve services Suggesting innovative and lasting solutions to problems and difficulties Experience of budget and resource management , ABILITIES & KNOWLEDGE Essential Up-to-date knowledge of defined service areas, including current issues in service delivery, patient pathways Understanding of current issues in health performance, including business planning process Ability to write management reports and on key performance and service issues Desirable Ability to analyse and interpret complex and varied information in order to identify issues and solutions Ability to demonstrate behaviours and attitudes consistent with Trust values and service standards Effective verbal and written communication to facilitate effective working with clinical staff, patients and carers, and work colleagues Understanding of the importance of good Human Resources practice Ability to motivate staff to deliver the best for patients