Are you ready to take your career to the next level?
We're on the lookout for a Service Improvement Analyst to join our dedicated customer support team at IRIS Software Group.
If you're passionate about making a real difference, championing customer satisfaction, and driving positive change, this role is for you!As the voice of the customer, you'll lead initiatives to improve processes, tackle root challenges, and create a best-in-class customer experience across all sectors.
No two days are the same, and you'll have the opportunity to make a real impact in a dynamic, fast-paced environment.What Will You Be Doing?Driving Change: Spot opportunities to improve customer experiences and implement solutions that make a difference.Collaborating Across Teams: Work closely with stakeholders, from senior leaders to cross-functional teams, to deliver meaningful efficiencies.Standardising Excellence: Establish consistent, high-quality practices supported by Standard Operating Procedures and ISO9001 standards.Tracking Success: Monitor the impact of your initiatives and share measurable results to demonstrate improvements.What Are We Looking For?We'd love to hear from you if you have:Experience in service improvement, process management, or quality assurance.Strong skills with Microsoft Office (Word, Excel, PowerPoint).The ability to evaluate processes, measure results, and identify improvement opportunities.A passion for data analysis and the ability to translate insights into actionable change.Excellent communication and stakeholder management skills.A customer-first mindset and a collaborative approach to working with others.Bonus points for experience in project or change management, or customer-facing roles!Why Join IRIS?Make an Impact: Your work will directly shape the future of customer operations at IRIS.Career Growth: Take on a pivotal role with plenty of opportunities to develop and grow.Collaborative Culture: Join a passionate team that values continuous improvement and innovation.This is a fantastic opportunity to grow your career and help shape the future of customer satisfaction at IRIS.Ready to make a difference?
Apply today!