Job Title: Service Development Officer Contract Type: Permanent Salary: £36,252 (£40,067 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per week, full time Working Pattern: Monday to FridayLocation: North Reg Hub, CarlisleIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Service Development Officer You will support the Income Excellence Lead with service developments to improve income management and collection rates for Riverside.
This includes service developments to social housing and homeowner debt recovery processes.
About youWe are looking for someone who Provide coordination and oversight of our Quality Assurance System and other audit tools.
Produce timely and accurate performance information and reports to, and for use by, managers, panels/forums, and customer groups.
Work as part of the Service Development Team to ensure that monitoring systems are in place to carry out effective audit, analysis and evaluation of services.
Carry out detailed audits of services and be able to draw out any quality, compliance, staffing, risk or other performance issues.
Develop reports as a result of audits that communicate risks, analysis, insights and recommendations.
Provide business reports with insightful analysis covering a range of business-critical activities.
Why Riverside?One Housing is part of Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.
For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive.
At Riverside, we value diversity in all its forms.
We foster a workplace where all individuals are respected, empowered, and heard.
Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme.
If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role ProfilePerson specificationKnowledge, Skills and Experience• Up to date knowledge of legislation, regulation and standards relation to social housing and income collection across all tenure types.
• A strong understanding of Universal Credit and welfare reforms.
• Excellent written and verbal communications skills and able to present to a variety of audiences.
• Ability to work under pressure and deliver to deadlines, managing conflicting priorities.
• Attention to detail and outcome focused.
• Excellence analytical skills and the ability to use data to provide meaningful management information to drive business decisions.
• Proven track record of effective stakeholders' engagement both internally and externally.
• Excellent IT skills MS365 systems and income collection software • Customer focused and lives the Riverside Values Desirable • Project management experience.
• Proven track record to delivering continuous improvements to performance and service development.
Additional Information • The Group has offices across the UK and on this basis, there will be the requirement to travel to other locations to effectively perform this role.
The role holder must hold a valid UK driving license.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times and adhere to our data governance principles and procedures and schedule of delegated authority.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
This role is classified as hybrid.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.