Are you an IT professional, or looking for a career change that leverages your interest in IT while offering a refreshing challenge?
Get Support invites you to join our dynamic team where we blend cutting-edge technology with exceptional customer service.
Why join us?
At Get Support, we don't just offer a job; we provide an opportunity for you to embark on a fulfilling career journey.
We offer great benefits, such as: Tailored training and development programs Fully funded certifications, including Microsoft Fundamentals, ITIL, CompTIA and more On-site gym equipment and workout space (coming February 2025) Opportunities to increase your skills and salary in a clear salary banding structure multiple times a year Get Support is the go-to partner for small and medium-sized businesses across the UK, offering comprehensive computer hardware and software support, and much more.
As our team expands, we are seeking a customer-focused individual with a passion for IT to join us as a Service Desk Technician.
In this role, you'll be the initial point of contact for our clients, providing them with professional and reliable technical support through our Tier 1 Service Desk.
What will you do?
Deliver efficient and effective customer service to end-users and stakeholders.
Handle incoming issues through our ITSM software, ensuring timely resolution.
Provide first-line diagnosis and resolution, aiming for high first-time fixes.
Escalate complex problems to Tier 2 Service Desk Technicians when necessary.
Prioritise and manage your workload to meet client SLAs.
Coordinate with third parties for software installation, configuration, and rollout.
Assist in setting up and deploying new users, hardware, and software.
Adhere to company policies, procedures, and best practices.
Maintain accurate documentation of supported networks and devices.
To excel in this role, you'll need strong customer service skills, organization, and excellent communication and problem-solving abilities.
While prior experience in a Managed Service provider environment would be advantageous, it's not mandatory, as full training will be provided.
If you're passionate about technology, thrive in problem-solving, and are committed to providing top-tier customer service, we encourage you to apply.
We welcome candidates from all backgrounds.
Location: Eynsham (office-based, hybrid after probation) Working Hours: Monday – Friday, 9am to 6pm Salary: £23,895 - £30,679 dependant on experience