Service Desk Team Leader (Triage) Location: Craigavon
Hours: 37.5 Hours Per Week
Salary: Competitive
Business Unit: Central Services
Open To: Internal and External Applicants
Ref No.: HRJOB10031
The Role Due to the success and growth of the Almac Group, we are recruiting for a Services Desk Team Leader (Triage), an exciting opportunity to join our Information Services team within Central Services.
The successful candidate will oversee the specific Service Desk team and ensure that end users are receiving the appropriate assistance.
This includes the responsibility of managing all procedures related to the identification, prioritisation and resolution of end user Service requests, including the monitoring, tracking and coordination of Service Desk functions.
Drive process improvement within the Service Desk team ensure that Service Levels and procedures are adhered to.
What we are looking for · Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time, permanent employment in the UK
· Educated to a Degree level (or equivalent) in an IT discipline
· Previous experience within a supervisory/people management role
· Previous Service Desk Experience
· Previous experience within a Team Lead role involving the prioritisation and scheduling of workload
· Previous experience in adhering to Service Level Agreement requirements
Further Information For further information on essential and desirable criteria, please review the job description attached to the online job posting.
Apply Now Apply online and tailor your CV to outline how you meet the role criteria.
Please upload your CV in PDF format where possible.
Closing Date We will no longer be accepting applications after 5pm on Monday 20 January 2025. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team.
Speculative candidate CV's received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable.
Thank you for your cooperation."