Service Desk Network Engineer

The role of the Network Engineer is to support the Service Desk Manager, in close co-operation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work.

The post holder is responsible for the day-to-day technical support and service delivery of all Capital, Estates and Facilities Management products provided within the Trust and supported by Unified Communications, to ensure that patients, staff, visitors and the public receive a high standard of service and support from the Trust.
Providing support for the software and hardware of central servers, backup systems and general network infrastructure.

The post-holder will contribute to the preparation of project plans, reports, quality improvement processes and development work to cost and time targets as agreed with the Service Desk Manager.