Service Desk Manager. Saas, On-Prem Services

Description £45 - 55,000 + benefits + Career Progression and the chance "to make a difference"Are you ready to join a major health tech provider?Do you thrive in:improving Service Delivery,Improving processes within an agile environment,Improving and developing your support & delivery team members.If you're passionate about Service delivery improvements.
Then, We want to hear from you.We're offering a hybrid role and a competitive package to attract the best talent.
Would you like to join us?You - Our ideal person has a SaaS OR On-Prem software or IT/Tech/software services background.Your main focus will be to implement and drive the best-in-class Service Delivery to customers.We can offer you:An attractive salary and benefits package, with a base from £45-55,000.Excellent career development opportunities.Autonomy and room for initiative.Your Overall Responsibilities will include:Service Delivery & OperationsLeadership & ManagementChange ManagementProcess Improvement & ReportingIncident and Problem ManagementCustomer Centric Support & Relationship ManagementCollaboration and Stakeholder ManagementIs this YOUIdeally, you would have already about 7+ years of Service Desk ManagementITILDegree in IT, OR equivalentManaged Services, OR, Software Servicesworked in Metrix measurements: SLA, FCR, CSAT, ATR, Change Management, Incident ManagementLocation: Chorley - and Hybrid is on offer if you're based in Lancashire/North West.