Service Desk Manager

Service Desk Manager - £50-55K - Chorley (Hybrid role)Currently seeking a Service Desk Manager to join & lead our Managed Service support desk.
In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.Duties & ResponsibilitiesTeam Management - Manage 1st, 2nd & 3rd line team.Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfactionlevels, and meet or surpass agreed service level agreements.Service Level Agreements - Monitor & report on agreed SLAs.Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,providing clear communication.Skills & KnowledgeEssential - MSP Management Experience.- Strong commitment top deliver exceptional customer service.- ITIL Certification, Microsoft 365 or Azure Certifications.Service Desk Manager - £50-55K - Chorley (Hybrid role)