Service Desk Manager

Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk.
In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.

Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team.

Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.

Service Level Agreements - Monitor & report on agreed SLAs.

Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.

Skills & Knowledge Essential - MSP Management Experience.

- Strong commitment top deliver exceptional customer service.

- ITIL Certification, Microsoft 365 or Azure Certifications.

Service Desk Manager - £50-55K - Chorley (Hybrid role)