Position: Service Desk/Engineer Administrator in Preston Contract Type: Permanent full time 37.5hrs pw Annual Salary: Up to £26,000 Our client, a leading manufacturing organisation, is seeking a Service Support Administrator to join their dynamic team.
If you have a passion for administration and a strong attention to detail, this is the perfect opportunity for you.
Are you a motivated Service Administrator with excellent communication and organisational skills?
What is a Service Administrator?
As a Service Administrator, you will work closely with the Service Team to manage field engineers' schedules and ensure efficient service delivery.
You will play a vital role in meeting Service SLAs and goals, demonstrating high standards of work and effective time management.
Core Job Requirements & Duties: Strong sense of organisation and proactiveness Proven experience in a service role Ability to work well within a team Understanding of inclusion and ethical standards Willingness to learn and adapt Driven and determined Ability to work well under pressure Positive approach to tasks and people Excellent problem-solving skills, utilising teamwork Proficient in using Microsoft Office tools (Excel & Word) Take ownership and responsibility for workload and provide support to others 'ESSENTIAL' Duties: Assist in booking engineers and keeping customers informed Generate invoices for completed work Process subcontractor paperwork Manage site permits for field engineers Follow up on quotations from the Service Desk Respond quickly to potential customer issues Provide cheerful telephone support Monitor and respond to emails and other correspondence Review and complete work streams, including quotes and portals Support the team by providing administration support Put the customer at the heart of everything you do, aiming to achieve the 24-hour SLA Identify and manage your workload effectively Exceed customer expectations Immediately report quality issues and learn from them Update your manager daily on any concerns or issues Perform other reasonable duties as assigned Join our client's dynamic team and be part of their continued success in providing excellent service to their customers.
If you are ready to take on this exciting opportunity, please apply Note: Due to the high volume of applications received, only shortlisted candidates will be contacted.
Thank you for your understanding.
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