SERVICE DESK & CUSTOMER SERVICE SUPPORT SUPERVISOR MONDAY - FRIDAY: (ONE WEEKEND IN FOUR ROTA) £27,000 to £33,000 PER ANNUM People Solutions have a client based in Stourport-on-Severn who is an exciting market leader looking to recruit a personable and professional person.
The role will be to oversee the day-to-day operation of the Service Support Desk (Field Based Engineers) operation for a busy engineering business.
(This is NOT an IT related role) Benefits • Modern working environment • Working for a market leader • Free site parking • Canteen and break out area • Career progression and development • Team incentives Day to Day Duties • Manage a team of service support staff (4) and ensure they provide excellent customer service • Identifying/implementing potential improvements in service desk operation • Dealing with staff HR duties • Allocating jobs to team of service field engineers • Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer inquiries and complaints.
• Collaborate with other departments to resolve customer issues.
• Monitor team performance and provide coaching and feedback.
• Create and maintain support documentation and resources.
• Conduct regular training sessions for support staff.
• Carry out daily team update meetings.
• Building relationships /liaising with key accounts attending weekly performance meetings Essential Skills • Proven experience in a customer support or similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to negotiate and resolve conflicts.
• Proficient in using customer support software and tools.
Desirable Experience • Previous experience in a Service support desk operation is desirable but not essential Training • Training provided Apply Apply today by clicking below ADZN1_UKTJ