Service Desk Analyst

A leading Metals company looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands on support to over 4000 user base.
You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary You will be familiar with Windows and MacOS operating systems Office 365 and its cloud services (OneDrive, Sharepoint) Experience with Active Directory/Azure AD Knowledge of Intune including MDM solution Understanding of network fundamentals (LAN, WAN, DNS DHCP, VPN etc.)
Experience with hardware builds and support (Laptops, desktops, printers, mobile devices, etc.)
This role is office based (just near IKEA) and will include working on Saturday , with additional pay, once a month !