Service Desk Analyst

We are a recruiting for an Service Desk Analyst to join a successful and growing company based in St Albans.
Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere.The successful candidate will be providing support to users.
You will prioritise and respond to tickets that come from multiple channels such as email, phone, chat, and walk-ups.
These are raised mostly by internal users, however you will be expected to communicate with customers from time to time to help them resolve technical issues.
When required you will perform diagnostic and route cause analysis.
In addition, you will be involved in the monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems, and applications.What's in it for you?• Salary: Up to £38k depending on experience • Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift.
• Option to work from home 1 day per week after training period.• 25 days holiday (increasing to 30 after 4 years)• Bonus scheme after 6 month of service – up to 30% of salary!
• Contributory pension scheme • Life insurance benefit (4 x salary)• Private medical insurance• Discounts scheme for gym membership, travel and cinema• Free parkingKey responsibilities:Exchange server admin (Exchange 2019 & Exchange OnlineActive Directory and Group PolicyAdministration of Entra ID / Intune / SCCMOffice / O365 applications including TeamsWhat the employer is looking for:Prior experience helping users in a Service Desk rolePro-active attitude with a desire to help peopleExcellent written and communication skillsGood organisation and prioritising skillsWindows desktop administration (Windows 10/11)