Service Desk Analyst

Job Description Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service?
Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.
As a member of the Specialty Service Desk, you will be the initial point of contact for clients, handling inquiries via telephone, email, chat, or portal.
You'll have the opportunity to support BMS employees divisions across the globe, building strong relationships and delivering top-notch technical and application support.
Responsibilities: Accept incoming calls, chats, and tickets, directing them to the appropriate support groups while managing End User expectations.
Provide IT support to BMS employees and partners globally, with a focus on the EMEA region.
Troubleshoot and resolve complex application and business process issues, identifying trends and bridging knowledge gaps.
Utilise the Knowledgebase to address inquiries and create draught articles to enhance knowledge sharing.
Participate in application testing, upgrades, and deployment, as well as internal Service Desk projects.