Service Designer Our client is a leading telecommunications company, committed to delivering innovative solutions that enhance the way people connect.
With a focus on providing exceptional user experiences, they are dedicated to staying at the forefront of the telecommunications industry.
The company is looking for a talented Service Designer to join their dynamic team and contribute to shaping the future of telecommunications.
Role Overview: As a Service Designer, you will play a crucial role in designing and improving the services offered to customers.
Working closely with cross-functional teams, including product, UX, IT, and customer service, you will help deliver end-to-end service experiences that are intuitive, seamless, and impactful.
You will take ownership of the service design process, from research and ideation to prototyping and testing, ensuring that all touchpoints are designed with the customer at the forefront.
Key Responsibilities: Lead service design activities, including user research, journey mapping, service blueprints, and prototyping.
Collaborate with stakeholders across different teams to understand business goals, customer needs, and technical constraints.
Drive customer-centric service improvements that enhance user satisfaction and drive business growth.
Identify opportunities for innovation and service optimization, utilizing both qualitative and quantitative data.
Create clear and compelling service models, ensuring consistency across customer touchpoints.
Communicate design concepts and decisions effectively to key stakeholders, ensuring alignment and support.
Facilitate workshops and brainstorming sessions to generate new ideas and solutions.
Ensure that service designs are scalable, efficient, and aligned with the brand's values.
Skills & Experience Required: Proven experience as a Service Designer , ideally within the telecommunications or tech industry.
Strong knowledge of s ervice design methodologies, including d esign thinking, customer journey mapping, and service blueprinting.
Experience in conducting user research and translating insights into actionable design solutions.
Ability to think strategically and balance user needs with business objectives.
Proficiency with design tools such as Sketch, Figma, Adobe XD , or similar.
Excellent communication and stakeholder management skills , with the ability to influence and build consensus.
Strong problem-solving skills and a passion for creating user-centric solutions.
A portfolio showcasing your service design work , including examples of past projects and outcomes.
Key skills for a Service Designer : User-Centered Design (UCD), Customer Journey Mapping, Service Blueprinting, Agile & Lean Methodologies, Design Thinking, Prototyping & Wireframing, Stakeholder Management, UX/UI Design, Research & Analysis, Excellent Communication Skills.