Service Delivery Specialist
Manchester Airport
Day Rate: Negotiable (INSIDE IR35)
Availability: ASAP
My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments.
Their technology powers more seamless, safe, and sustainable air travel.
They are looking to hire a Service Delivery Specialist on an initial 6-month contract, with a view to convert to a permanent role.
Reporting to the Service Delivery Manager you will be responsible for supporting the end to-end service delivery process to meet and exceed customer expectations.
As a Service Delivery Specialist, your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle.
Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations.
Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary.
Maintain regular communication with clients and address concerns with support.
Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes.
Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication.
Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle.
Asset Management: overseeing the lifecycle of IT assets.
Experience: 1-2 years of experience in service delivery role.
• Basic understanding of IT service management principles and ITIL processes.
• Passionate about delivering high-quality service and creating positive customer experiences.
Familiarity with service management tools (e.g., ServiceNow, Jira, Zendesk).
Knowledge of ITIL framework or IT service management certification (e.g., ITIL Foundation) Able to work onsite 5 days a week.
Good excel skills Knowledge of the Airline industry
• Knowledge of Service Now
Candidates must be willing to work 5 days per week on site at Manchester.