Service Delivery Manager

Energy One Limited, a leading provider of energy software solutions, is seeking an experienced Service Delivery Manager to join our team in Solihull, UK.
This role is pivotal in ensuring high-quality delivery of our cloud-hosted energy software across multiple products, with a focus on client satisfaction, seamless operations, and continuous improvement.
What you'll do: Drive Service Excellence: Manage end-to-end service delivery, leveraging ITIL best practices to meet SLA and KPI targets.
Lead with Purpose: Coordinate incident management, conducting Root Cause Analysis to prevent recurrences and keep our systems stable and reliable.
Champion Client Relationships: Act as the primary contact for clients, offering proactive updates and managing expectations to build trust and satisfaction.
Inspire and Develop: Lead our support team, fostering a culture of collaboration, growth, and accountability.
What you'll need: 5+ years in service delivery management, ideally within energy markets, financial software, or SaaS/cloud environments.
Strong technical proficiency in ITIL, ISO 27001 compliance, Jira Service Desk, and cloud infrastructure.
Proven leadership skills with the ability to influence outcomes, hold teams accountable, and embed effective processes.
Excellent communication skills and a detail-oriented, proactive approach to problem-solving.
At Energy One, you'll work in a collaborative, innovative environment where autonomy and proactive problem-solving are valued.
This role offers you a unique opportunity to travel across Europe, influence high-impact projects, and contribute to energy efficiency on a global scale.
Ready to make an impact?
Send your CV and a cover letter to join our mission at Energy One.