Service Delivery Manager

Details of the offer

Service Delivery Manager   Location: Edinburgh  Salary: £45,000–£50,000 + £500/month car allowance + attractive manager bonus structure   Reports to: General Manager    About the Role   Are you ready to lead from the front and drive operational excellence?
At NWH Group, we're seeking a Service Delivery Manager for our Edinburgh operations to ensure optimal service delivery across trade waste, skip, and hook fleets.
With a strong focus on customer satisfaction and efficiency, you'll play a pivotal role in ensuring our transport and operational teams deliver results aligned with our core values: Safety First, NWH Family, Aim Higher, Beyond Compliance, and Think National, Act Local.
Key Responsibilities   Lead the transport and order processing teams to optimise vehicle activity and achieve high customer satisfaction.
Ensure compliance with all road transport and health & safety legislation.
Oversee vehicle maintenance in collaboration with the Maintenance team.
Recruit, assess, and develop drivers, ensuring training plans and appraisals are in place.
Manage tachograph systems and adhere to driver hours regulations.
Monitor and report on departmental performance, ensuring KPIs are met.
Take full accountability for H&S compliance and profitability across designated sectors and sites.
Implement company policies, drive cultural alignment, and lead by example.
What We're Looking For   We're seeking a proactive leader who can inspire teams while maintaining high standards of compliance, customer service, and operational efficiency.
Essential Skills and Qualifications:   Transport Manager CPC (or currently studying)  Knowledge of road transport legislation and geographical expertise  Excellent communication and team leadership skills  Positive attitude with a professional approach  Basic knowledge of vehicle maintenance  Desirable Qualifications:  SAFED training  IOSH Health & Safety certification  First Aid training    What We Offer   Competitive salary and benefits package  28 days of paid holidays  Pension contributions and Death in Service scheme  Mental health and first aid support  Dedicated employee engagement and wellbeing initiatives  Free on-site parking  Opportunities for career growth within a family-run business    About Us   The NWH Group is a family-owned business with a vision to eliminate waste by transforming it into valuable products.
Operating across Scotland and the North of England, we provide waste collection and recycling services to multiple industries.
As a Certified Equal Opportunities Employer, we're committed to fostering an inclusive workplace where everyone can thrive.
Ready to Join Us?
To apply for this role, send your CV to ****** or call 0333 320 4000 for more information.


Nominal Salary: To be agreed

Job Function:

Requirements

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