Job DescriptionJob role – Service AdvisorLocation – Chichester, West SussexSalary – £28,000 OTE + benefits Hours – Full time (Monday to Friday, Saturday 1 in 3)I am working with an established dealership in Chichester, West Sussex who are seeking a Service Advisor to join their friendly team.
Working as a Service Advisor this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly, reporting to the Service Manager.The successful Service Advisor will receive full manufacturer training with the added benefit of working for a Company that believes in progressing and developing their team, so full dealership training will be provided.The Service Advisor role requires an outgoing, enthusiastic motivated individual who has excellent people skills to ensure the highest level of customer experience is always provided.Key responsibilities for the Service Advisor role are: Taking service, repair and maintenance bookings via telephone, face to face and email contactProcessing bookings through the internal (Kerridge) IT systemLiaising with the workshop team to ensure all is in place for each booked jobKeeping customers informed throughout work in progress – upselling any additional work requirementsPresenting and upselling a range of approved products and servicesUndertaking all related administration (including invoicing), handing over cars, and taking paymentsAbility to meet manufacturers customer satisfaction standards.
For this Service Advisor position, you will have: Previous experience within Customer Service is essentialEnthusiastic and passionate about the motor tradeA valid full UK driving licence This is a company who focuses on people being at the heart of everything they do.
They recognise and reward hard work, loyalty and achievements.
As well as a competitive salary and bonus scheme, you will benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing.
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