Service Administrator

On behalf of our client, VTA Recruitment are looking for an  Service Administrator  to join a family run business in Chadderton (Oldham) specialising in the refrigeration industry.
The organisation runs a successful business, operating 2 busy depots in Oldham (Head Office) and Peterlee.
Role: Working within a friendly team, the ideal candidate will deliver excellent customer service and hold previous experience within the transport/vehicle industry.
As an Administrator, you will oversee a team of service technicians that are deployed to complete maintenance work throughout the Northwest and Northeast of the country.
Main duties: Dealing with customer enquiries over the and email.
Delegating engineers to customer sites for repairs and breakdowns and escalating jobs where needed.
Completing customer reports and service logs.
Arranging and delegating repairs to be completed in the workshop.
Completing quality check services and updating records.
Liaising with customers in confirming a breakdown of costs and managing bookings.
The successful candidate must: Be methodical in their approach and able to work under their own initiative.
Have strong communication and customer service skills.
Have a sound understanding of computers and adapt to in-house software & IT systems.
Be able to work well in fast paced environments.
Working Hours Monday - Friday 08.30am - 16.30pm TBC at interview £25k 25 days holiday per year